Program and Registration Policies

Canucks Autism Network (CAN) requires that all CAN program participants are enrolled through the CAN registration site and meet all specified program criteria. Registration for each program must be confirmed before a participant can partake in the program.

For the safety of all CAN participants, staff and volunteers, any individual not registered, or who does not meet the program criteria, will be asked to leave the program.

Participants can withdraw their registration for a program or event without penalty up to 48 hours prior to the program start date.

Participants who withdraw their program registration less than 48 hours prior to the start date of the program are eligible for a refund less a $5 cancellation fee.

Registration fees are non-refundable after the start of an event or one-day program. In the case of seasonal weekly programs registration fees are non-refundable 72 hours after the first class.

There is no cancellation fee for participants who withdraw from or do not attend a Family Experience event included in the annual pass.

All refunds are process back to the original payment method. Fees paid through CAN Fee Assistance or AFU cannot be credited to another program in the same season or future programs.

All Canucks Autism Network (CAN) programs are subject to cancellation if there are insufficient registrations. Participants will be notified as soon as a decision regarding a program cancellation has been made. If CAN cancels a program prior to the start date, participants will be entitled to a full refund for any program fees charged or may be transferred to another program, space permitting.

Programs, events, and activities may also be cancelled due to circumstances such as inclement weather, power outages, facility and/or equipment problems or closures, and instructor illness and/or unavailability. In the event of such cancellations, CAN will notify all program participants by e-mail and/or phone. Cancelled classes will not be rescheduled or made up and partial program fee refunds will not be issued.

Canucks Autism Network asks that all participants are appropriately dressed for the program they are attending. If a program requires a specific dress code, it will be communicated to all parents/participants prior to the program start date. Failure to meet these requirements may result in the participant missing out on certain activities.

Canucks Autism Network considers the safety of all participants to be of paramount importance. Participants are considered under the supervision of Canucks Autism Network once they are physically present and officially signed in to the specific program. This responsibility extends throughout the duration of the program, as long as no additional waivers are required, and ceases once the participant has officially signed out.

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Canucks Autism Network programs and events are inclusive and welcoming environments. Behaviour, actions or language that indicate discrimination or hatred will not be tolerated.

All participants, staff, volunteers and caregivers must abide by the policies and procedures set by host facilities (e.g., recreation centres, event venues, etc.) Both facilities and equipment must be used safely.

Canucks Autism Network promotes respectful language and behaviour that encourages participation for all. Behaviour that creates risk to the individual, others or property must be documented by staff, and signed, individualized support plans must be in place.  Should the behaviour continue, the participant may be asked to leave the program or event.

Participants, caregivers, staff and volunteers must agree to abide by all CAN policies and procedures.

Upon registration for programs, every individual must accept to adhere to these policies.

Upon registration you will be asked to that you acknowledge that you have carefully read and understood the Canucks Autism Network liability waiver.

In summary, it outlines that you understand and agree that participating in CAN activities involves certain risk, including the possibility of injury or damage. You agree to release CAN and its staff from any liability arising from the inherent risks associated with these activities. You also confirm that you had the opportunity to seek legal advice before accepting this waiver.